eCRM Strategy for Heathrow Express

Chaos have been asked by Heathrow Express to help with their eCRM strategy.

We started by profiling their email base to identify their audience and then developed a tailored email marketing strategy for each audience. Following on, we identified the key groups entering the email base and developed a strong strategy to encourage the contacts to become repeat customers that engage positively with the brand.

Chaos is now providing eCRM consultation on an on-going basis.

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