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Senior Account Manager

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Senior Account Manager

An experienced Senior Account Manager is required to join a busy award winning agency in the heart of Guildford.

We’re naturally enthusiastic people who are always responsive to a challenge and a great collaborative partner for clients and their brands seeking effective change. We’re not egotistical, just a close community of friendly people who keep it real and still have fun along the way.

If this sounds like you, get in touch!

Job description

Reporting to the CSD, the Senior Account Manager will be required to work across a mix of existing clients on a variety of projects, supporting the Account Directors with their client projects and workloads – as well as support with new biz development and enquiries.

Essential skills/experience

  • Must have previous agency experience
  • Experience and confidence in pitching and presenting to new and existing clients
  • Excellent written English
  • A good understanding of through-the-line communications (on and offline) is essential - Branding, Brand Strategy, Marcomms, Corporate Comms, Digital and Internal Comms – the Chaos offering.
  • B2B & B2C experience – Financial Services, Technology and Consumer

Qualities we are looking for in successful candidates

  • Naturally inquisitive and confident to ask questions working under own initiative
  • Awareness of when to escalate client enquires / requests to your senior manager.
  • Consistent level of enthusiasm and positive attitude
  • Passionate and a creative thinker
  • Strong organisational skills and time management
  • Accuracy and an acute eye for detail.

Primary Functions

  • Act as one of the principal day-to-day contacts on account to effectively direct queries received by the client
  • Manage range of projects end to end
  • Support with new business proposals.
  • Develop strong relationships with Client personnel, and have understanding of their brand and market sector, attend face to face meetings
  • Ensure Client perceives agency as committed to their business and successful
  • Taking a Client brief and the development of creative brief
  • Preparing critical paths and updating project progress
  • Excellent organisational skills and proof / copy checking
  • Job trafficking on a day to day basis
  • Demonstrate the ability to multi-task and work well under pressure.
  • Attend regular meetings and dispatch contact reports within 24 hours of meetings and status reports on regular basis (as agreed with Client)
  • Solid understanding of ‘Synergist’ – project management and accounting system
  • Internal liaison with the creative, finance and any other departments
  • Preparing invoicing for Team Head sign off
  • Undertaking additional activities as required to support the smooth running of the organisation
  • Liaise with Account Directors regarding workflow / overload in creative department
  • Support the development of tactical and strategic planning, demonstrate strong research and marketing analysis skills and be capable of collating information for a brand audit.
  • Collating monthly forecast sheets from the account team, to be distributed to MD / Accounts and CSD on a fortnightly basis.
  • Manage costs on client’s projects and the maximisation of project profitability
  • Develop strong relationships with Client personnel, and have full understanding of their brand and market sector
  • Understand changes / trends in the Client’s industry and discuss with the Client opportunities / threats which these could pose
  • Undertaking additional activities as required to support the smooth running of the agency
  • Support the development of tactical and strategic planning, demonstrate strong research skills and be capable of collating information for competitor audits.

Personality

We are looking someone who fits our agency DNA…

  • Enthusiastic – self-motivated and passionate about building brands and campaigns that wow and creative strategies that work.
  • Responsive - quick to act, can respond to changing demands and deadlines and by working flexible hours when required.
  • Collaborative - communicative and open-minded to work with others and has a strong sense of team and an appetite to share knowledge.
  • Real - says it as it is, lives in the real world, isn’t egotistic or aloof but genuine and keeps it real.
  • Fun - enjoyable to work with, cheerful, upbeat, sociable with a sense of humor.

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